Leveraging Customer Psychology for Powerful Communications – Part 3: Stories vs. Statistics

Table of Contents Introduction The Surprising Truth: Data Usually Wins Over Narratives But As Usual, Healthcare is Different What Does a Good Story Buy You?  Take-Home Points Introduction Are humans…

Continue ReadingLeveraging Customer Psychology for Powerful Communications – Part 3: Stories vs. Statistics

Leveraging Customer Psychology for Powerful Communications – Part 2: Fear as a Lever for Behavior Change

Table of Contents Complex Views on Fear-Based Messaging What Kind of Reaction Can We Expect from Fear-Based Communication? Making Fear-Based Communications More Positive Can We Go Too Far With Fear?…

Continue ReadingLeveraging Customer Psychology for Powerful Communications – Part 2: Fear as a Lever for Behavior Change

Leveraging Customer Psychology for Powerful Communications – Part 1: Communicating to Strengthen Self-Determination

Table of Contents Introduction Self-Determination is Central to Motivation Is Belief in Yourself Linked to Improved Health Behavior? Communicating to Increase Peoples’ Self-Determination Take-Home Points Introduction In a prior post,…

Continue ReadingLeveraging Customer Psychology for Powerful Communications – Part 1: Communicating to Strengthen Self-Determination

Persuasive Communications Can Shape Any Endpoint that Matters to Marketers

Table of Contents Introduction Marketing “Upstream” of Behavior Change How Effectively Do Communications Shape the Behavior Cascade? Take-Home Points Introduction We recently posted on the innate challenges of using persuasive…

Continue ReadingPersuasive Communications Can Shape Any Endpoint that Matters to Marketers